Problem & audience
Inbound / B2B / B2C tour operators; Sales, Operations, Tour Guides, Accounting and Management.
- B2B/B2C intake, quote versions and cross-department handovers must all attach to one tour code.
- Service bookings and supplier payment deadlines (COD) must be reconciled with cash received and approval authority.
- Field staff need itineraries and assigned tasks on mobile; managers need a risk queue instead of the full ERP menu.
Solution modules
E-commerce & Sales
Tour products, B2C requests/orders, RFQ pipeline, quote builder and Form 1 handover.
Tour operations ERP
Tour files, suppliers, bookings, COD, guide assignments, checklists and cross-department forms.
Travel AI Copilot
Suggests price checks for transport & meals, reads sources, spots missing conditions, reminds COD and summarises progress.
Role-based business apps
Sales handle opportunities/handover; guides run tours/report incidents; managers track risk/approve/coordinate.
Process & data
Data to prepare
- Tour catalogue, RFQ/B2C requests, tour codes, itineraries and service requirements.
- Versioned supplier price lists, seasons, norms and COD policy.
- Staff assignments, checklists, forms, budget/receipts/payments and approval rules.
Deliverables
- Integration map across e-commerce, Sales, Operations and Accounting with an owner for every step.
- ERP/e-commerce screenshot set, case study and AI assistant prototype following sourced scenarios.
- Three sample apps (Sales / Guide / Operations manager); module/permission matrix and ERP integration roadmap.
Delivery conditions
The customer names a process owner, provides data cleared for use and a systems contact. CTC Smart Tech and the business team agree scope, test set, change handling and operating responsibility.
Infrastructure, equipment, licences, third-party integration and AI running costs are determined separately by discovery. This document is not a quotation or SLA commitment.
Pilot & acceptance criteria
- Map the 12-step Sales, 6-step Operations and 5 Accounting task groups to data and owners.
- Run a transport & meals pilot on confirmed price lists/norms; evaluate extraction, pricing and condition errors.
- Connect the ERP and test the flow: Sales handover → guide reports incident → manager approves → Accounting checks.
- Accept persistent data, cross-tour permissions, sync, exceptions and training before scaling.
| Metric | How it is measured |
|---|---|
| Quote turnaround | Minutes from valid input to a budget ready for review. |
| Budget accuracy | Cost lines matching the reference sheet over all lines checked. |
| Errors caught | Share of surcharges / missing conditions detected on the test scenario set. |
| Valid price coverage | Share of services with a price and conditions still valid on departure date. |
Fix the pass threshold, sample size and measurement period before the pilot. These metrics are a proposed evaluation frame, not actual results or a performance commitment.
Governance & control
- The current ERP keeps demo data in the browser; production needs a backend, authentication, API-level permissions and multi-user sync.
- The AI and apps are interactive prototypes not calling real ERP APIs or LLMs; data and calculations are illustrative only.
- COD here means the supplier payment deadline. An approved request is not a completed payment; Accounting controls cash in/out.
- Permissions follow role and assigned tour; hiding menus does not replace access control.
Apply least privilege, data separation, action logs, retention/deletion rules and recovery. Test wrong-permission access, missing data and service interruption before handover.
Explore the solution in a working prototype
A solution-design case study built on the Flamingo Travel system: e-commerce, cross-department ERP, an AI assistant and role-based business apps.
Frequently asked questions
Do the mobile apps replace the ERP?
No. The apps focus on role-based tasks and use the same ERP APIs, tour codes, permissions and logs. The current prototype illustrates UI and flow; it is not a production app.
Is the AI live?
The UI in this kit simulates the AI Automation documentation and the Flamingo POC. ERP APIs, a document store, an AI model and testing are needed before real use.
Are payments and cross-device sync implemented?
The reviewed ERP uses sample data / localStorage. Those production capabilities must be built and accepted separately.
Reference: Flamingo Travel POC delivered by CTC Smart Tech. The ERP/e-commerce UI has an existing demo; the AI and mobile apps are proposed prototypes. The process, pilot and acceptance sections in this kit are proposed designs to be confirmed per project.