CTC SMART TECHOne tour file.
The whole journey connected.
E-commerce → Sales → Operations → Guides → Accounting Existing ERP demo + proposed AI and mobile apps.
CTC SMART TECHFollowing how Flamingo
runs its tours.
Sales · 12 steps
Intake, quote, close, Form 1, collect payment and care.
Operations · 6 steps
Assess, book suppliers, assign guides, track delivery.
Accounting · 5 groups
Cash in/out, budget, incidents, invoices and settlement.
CTC SMART TECHDifferent inputs.
One tour file.
B2B / B2C
Quote request or website order → Sales owner.
Quote / Form 1
Agree services, conditions and handover data.
Operations / guides
Book suppliers, control COD, run checklists.
Settlement / care
Reconcile cash and close the file after the tour.
CTC SMART TECHThe tour operator’s online channel.
Tour products, destinations and booking requests open the Sales process.
CTC SMART TECHManaging opportunities and sales stages.
Receive request → update opportunity → prepare quote → hand over on close.
CTC SMART TECHPrice by supplier. Keep change history.
Services, norms and quote versions are the basis for checking and approval.
CTC SMART TECHOne tour code across three departments.
The tour file ties Sales–Operations–Accounting progress, owners and services together.
CTC SMART TECHSupplier deadlines controlled before paying.
COD here is the supplier payment deadline; reconciled with cash received and approval.
CTC SMART TECHThe right person on the right tour and schedule.
Assignments and guide schedules are the data base for the field app.
CTC SMART TECHLinking budget to settlement.
Track costs, incidents and variances; an approved request is not a completed payment.
CTC SMART TECHSourced price checks.
Transport & meals → find missing conditions → owner verifies.
CTC SMART TECHAI helps at exactly
the step being checked.
Read & normalise
Versioned price lists, conditions and validity dates.
Rule-based checks
Vehicle norms, meal allowances, surcharges and missing fields.
Sourced suggestions
A conclusion to verify, citing the right price list and conditions.
Human approval
Verify before writing data or sending a quote.
CTC SMART TECHSame ERP. Three workspaces.
CTC SMART TECHFrom quote draft to handover.
RFQ → price configuration → condition checks → Form 1.
CTC SMART TECHRun the tour. Record incidents.
Itinerary → checklist → report incident → await the manager.
CTC SMART TECHHandle what needs a decision.
COD → incidents → check the basis → approve / request additions.
CTC SMART TECHOne data foundation.
Permissions checked at the API.
User channels
Website, desktop ERP and role-based apps.
Business core
Tour codes, RFQs, supplier bookings, Form 1, checklists and finance.
Control
Authentication, per-tour permissions, versions, audit log and sync.
AI gateway
Source look-ups, action suggestions and human handover.
CTC SMART TECHAccept each layer
before scaling.
Data foundation
Standardise prices, tour codes, suppliers, norms and permissions.
Price pilot
Transport & meals: measure extraction, pricing and false alerts.
ERP & apps
Persistent data; test handover / incident / approval flows.
AI & multichannel
Add look-ups, reminders and permitted actions.
CTC SMART TECHMeasure the quality
of the whole workflow.
Integration
Sales-channel input lands in the right queue; no re-keying.
Business correctness
Complete Form 1, COD on time, pricing matches the reference sheet.
Right permissions
Guides see only assigned tours; decisions have a person and a reason.
Resilience
Multi-device, exception sync, logs and recovery.
CTC SMART TECHExperience the solution
from one sample tour.
solutions.smarttechctc.io/case-study/flamingo-travel/ info@smarttechctc.io · (+84) 032 9119 825